Technical Support Specialist | English | Immediately available

Our client, a global leader in innovative technology solutions, is seeking a Technical Support Specialist to join their dynamic team. In this role, you will be responsible for delivering exceptional customer service by providing expert guidance on both hardware and software products. Your contributions will help ensure smooth operations for customers by troubleshooting, resolving issues, and providing product education.

This is a temporary position for approx. 6 months, and you will be offered a contract through us, Adams Multilingual Recruitment. At the end of the assignment, there is an opportunity to be offered a direct contract with our client. 

Responsibilities:

• Become proficient in the company's product suite, providing technical support via email, chat, and phone.
• Deliver excellent customer experiences by identifying and addressing customer needs, troubleshooting, and resolving issues.
• Maintain professional relationships with customers by offering continued education on product use and confidently explaining issue causes and resolutions.
• Replicate reported issues to better understand symptoms and causes.
• Prioritize and assess issue severity based on the customer’s operational impact.
• Manage all active technical support requests, ensuring timely resolutions, including second-level support.
• Collaborate with cross-functional teams to resolve technical issues, escalating when necessary.
• Continuously update and expand the Help Center with accurate, up-to-date content that meets evolving customer needs.
• Document best practices to improve efficiency and the quality of support provided.

Requirements:

• Proven experience in end-to-end problem analysis, with an ability to investigate issues thoroughly.
• Ability to clearly articulate technical issues to various audiences.
• Strong technical writing skills, able to document complex processes and create user-friendly guides.
• Experience in deploying SaaS software, especially in startup, mid-level, or enterprise environments.
• Knowledge of both hardware and software, with the ability to quickly learn new products.
• Experience working with Zendesk Suite.
• Ability to thrive in a fast-paced, high-growth environment.
• Fluency in English. If you speak German, that is a big plus!

For this role, we can only consider candidates who are already based in the Netherlands and eligible to work here. 

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Sounds interesting? Feel free to apply or contact me for more information at sara@adamsrecruitment.com.