Part-time Account Coordinator - Polish (24 hours p/w)

For the Sales and Support team in Hoofddorp we are looking for a part-time Account Coordinator Polish speaking for 24 hours per week. As an Account Coordinator, you are primarily responsible for all customer contact in the Polish speaking region.

Main tasks:

• Manage the general sales process by:
  • Creating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)
  • Administer service enquiries and follow up related tasks
  • Contract changes (reduction, termination, transfers)
  • Credit notes
  • Handling/registration of broken stock/broken padlocks
• Manage and maintain customer master data in administrative systems
• Provide support and give feedback about market and customer background to respective Key Account Managers as well as relevant colleagues
• Handling general enquiries of customers and partners (prices and products, general information, complaints, administrative system)
• Maintain and create a high level of customer satisfaction
• Identify improvements and potential for market activities and report pro-actively
• Monitor and control customer balances
• Debtor management (disputes, unallocated payment, direct debit)

Requirements:

• Bachelor / higher educational level required
• Business Level Polish (C2 level) and fluent in English, additional European language would be an advantage
• Experience in Customer Service is required
• Experience in Logistics / Supply Chain is a plus
• Commercial background
• A strong and enthusiastic personality, who is customer-oriented and (commercial-) result driven
• Competences: able to work under time pressure, well-developed communication and interpersonal skills, Hands on and full of initiatives

Salary Benefits:

• 24 hours per week available, working days are Tuesdays and Fridays and the third day to be discussed ideally Monday
• Working hours from 8.00 to 16.30, including lunch
• Salary EUR 2756 gross based on 40 hours per week, this would be EUR 1653.60 gross based on 24 hours
• Start date as soon as possible

An international dynamic European company that provides supply chain solutions & services.