Senior Customer Service Representative | Dutch

Our client is a global leader in freight and logistics, specializing in customized supply chain solutions, e-fulfillment, and air, sea, and road transportation. They are looking for a Senior CSR. You will work in the Customer Service Department within the Contract Logistics division (Warehousing). The aim of the department is to provide their customers a first class level of customer service, professional and efficient solutions that are in accordance with documented procedures. The aim is to grow and develop the relationship and build a partnership. 

Responsibilities:

• Provide top-tier customer service, ensuring client satisfaction and adherence to established procedures.
• Assist multiple clients by understanding their business challenges and providing tailored solutions.
• Proactively identify supply chain challenges and suggest improvements to optimize client operations.
• Attend meetings with clients and stakeholders to ensure clear communication and project alignment.
• Continuously seek innovative ways to enhance service delivery and improve business efficiency.
• Ensure timely and accurate processing of all necessary documentation in line with company policies.
• Generate internal and external reports, including client KPI tracking, to support business objectives.
• Participate in Supply Chain Management project teams and contribute to ad-hoc tasks and projects as needed.

Requirements:

• Strong passion for delivering exceptional customer service.
• Excellent communication skills with a focus on managing client expectations.
• Analytical problem-solving skills, with the ability to navigate complex issues and deliver effective solutions.
• Completed MBO 4 education with a logistics focus or 5 years of relevant experience.
• Excellent command of Dutch and English, both written and spoken.

The way of working:

It is a full-time role and you are expected to come to the office near Rotterdam at least 4 days a week. They offer a parking spot if you wish to commute by car.

What's on the table?

• 28 days of holidays
• Competitive salary
• Commuting allowance
• Working from home allowance

Relocation support is not possible for this position and we will therefore only consider candidates within the Netherlands with a valid work permit.

Sounds interesting? Apply directly or contact davide@adamsrecruitment.com for more information.