Order Fulfillment Coordinator | English | Immediately available

Our client - one of the leading manufacturers of baby products and toys - is looking for an Order Fulfillment Coordinator to join their team in Amsterdam. As an Order Fulfillment Coordinator, your main responsibility will be to ensure smooth operations and excellent customer service, and you will be working closely with the Logistics Manager, the Sales and Account Services team, and 3PLs to make this happen.

This is a temporary position for 6 months with immediate start, and during the time of the assignment, you will be offered a temporary contract through us, Adams Recruitment. Because of this, we are seeking for someone who is immediately available and can quickly step into the role and get up to speed.

In this role, you will:

• Monitor and update order status daily and address escalations with the 3PL Customer Service team to ensure timely delivery to the customer.
• Address and manage queries related to deliveries, such as wrong product received, damaged on arrival, rejected deliveries, wrong delivery address etc.
• Manage escalations around customer bookings and providing updates in the order tracker.
• Manage, reduce, and measure customer operational chargebacks, such as late deliveries, non-compliance
• Represent Operations at customer meetings to discuss any issues/open topics on deliveries/orders.
• Provide and act as a back-up for Senior Logistics Manager when away, as well as support on returns management
• Support the Sales team on set-up of special programs and displays
• Together with finance, monitor, collate and analyze additional costs due to rejected/failed deliveries due to 3PL issues and push for them to accept those costs, as well as carry out Root Cause Analysis to prevent re-occurrence.

For this role, we are searching for someone who:

• Has previous experience of working with customer service, logistics coordination, and/or order management
• Speaks English fluently. If you speak Dutch, French, German, Italian or Spanish, that is a big plus
• Has strong administrative and analytical skills
• Has the availability to start working immediately
• Is located in the Netherlands, preferably nearby Amsterdam

This is an American-based company with an office in Amsterdam. You will be part of an international team in the Amsterdam office but also work closely with the team in the USA. This is a hybrid role with the possibility to work from home 2 days a week. The contract will be through our agency for 6 months and there is a possibility that it will be extended.

Does it sound interesting? Feel free to apply or contact me for more information at sara@adamsrecruitment.com

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Please note that we can only consider candidates who already reside and are eligible to work in the Netherlands without time limitation.