Customer Service Employee

Working closely with the Credit Control and Sales teams to provide exceptional service to eachconsumer/customer. You will be responsible for,

• Maximizing the sales lead of every opportunity that comes into the business.
• Liaising with consumers/customers daily over the telephone, via email.
• Applying various instructions and promotions to orders as necessary.
• Receiving telephone orders and entering orders and return material authorizations on to the system.
• Providing price and availability information as requested.
• Answering enquiries on status of orders and following through on all commitments made to customers.
• Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.
• Processing reconciliations and cleaning-up of the customer accounts.
• Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.
• Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed. Processing returned goods on to SAP.

 

Requirements:

• Relevant experience in a similar customer service role or environment.
• Fluency in English is essential,
• Previous experience with debt recovery/collection is highly desirable.
• Good written and verbal communication skills are essential, with a commitment to the customer and consumer.
• Excellent telephone skills, with the ability to assist customers and always communicate effectively and professionally.
• Strong data entry skills and a good level of Excel knowledge and experience.
• A solid working knowledge of SAP or similar is desirable.
• The ability to demonstrate a positive attitude, flexibility, and a focus on continuous improvement.
• The ability to build effective working relationships with customers and our finance and field-based sales team.
• The ability to work to tight deadlines and effectively multi-task is essential.

Salary Benefits:

Benefits,

• hybrid working (3 days per week office, 2 days per week home)
• home working allowance
• pension scheme
• travel allowance (0.23 cents per km)
• 25 holidays based on full time

Our client is a fast-growing international organization with headquarters located all over the world.