Customer Care Representative | German C1

Their European Customer Service division consists of two departments: Sales Support and Consumer Care. In the Consumer Care department you are responsible to provide excellent service to the consumers and assist them with questions and issues that they might have. In this role you will have to be able to divide your attention to multiple tasks, since you will be in contact with consumers though various social media channels, email and via live chats.
Your tasks and responsibilities:

• Providing service to consumers via live chat, email and social media.
• Deciding if a question, comment or complaint should be handled online or offline.
• Documenting your (follow-up) activities in their ERP and CRM systems
• Proposing improvements and recognizing opportunities in response to consumer questions and their processes.

Requirements:

• You have customer service experience
• You have excellent communication skills.
• You are emphatic and flexible.
• You have excellent English and German language skills.
• You have affinity with Social media.
• You think ahead and dare to take the initiative.
• You are available 24-32 hours per week.

Salary Benefits:

Excellent benefits:

• 13th month salary
• Hybrid working environment: 2 days per week at the office, 3 days at home
• Yearly bonus based on performance
• Laptop and phone provided
• Pension plan
• 8% holiday allowance
• 28 holidays per year

Please note that the below-mentioned salary is based on full-time availability, this position is only open for 24-32 hours per week. Additionaly, a salary of €3,100 gross per month (excluding the 13th month and holiday allowance) will only be considered to senior-level candidates.

Our client creates innovative products and services for babies. They work with strong international brands that are well known and distributed to over 80 countries worldwide.