Customer Service Representative | German

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:
• Serve as the primary point of contact for partners across Europe, managing all inquiries via phone and email. This includes order entry, handling complaints, and overseeing special projects.• Cultivate and maintain strong relationships both internally and externally, collaborating closely with sales teams and other partners.• Manage orders using SAP and Excel, analyzing order status, availability, and ensuring timely deliveries.• Monitor existing processes, identify areas for improvement, and propose innovative solutions to enhance efficiency.• Learn and effectively utilize vendor portal sites.• Provide partners with detailed product information and address their inquiries with appropriate solutions.• Offer support to internal departments, such as accounts receivable and marketing.• Ensure a high level of service for customers, both internal and external.• Assist B2B and B2C colleagues as needed.

Requirements:

• Higher) professional education or equivalent experience
• Good command of English and German
• Experience within a similar customer care position
• Experience working with SAP system is an advantage

Salary Benefits:

• Market relevant compensation package
• Full time – 40 hours / week (preferable)
• Travel costs up to 250 Euros / month
• A salary between €2.800 - €3.600 (Depending on experience)

Our client is an international apparel company that has quickly grown into a dynamic, global organization, providing original, quality, outdoor-inspired gear for a wide range of fans who seek comfort, fit, durability and style. Its European HQ in Rotterdam is a dynamic environment that counts a team of 35 international coworkers throughout different departments.