Second Line Compliance Operations Agent

Our user wants a bank that is centered around their needs, which includes trust in ongoing services. Your challenge in this mission is to strengthen our compliance operations, and ensure that we are compliant to local laws and regulations - and through this, help us keep Making Life Easy for our users 🚀

Up for it? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership
Your mission is to keep our users compliant to bunq's policies and the law, while investigating any potential deviations 🔎 As our Customer Guide for Compliance Operations, you will serve our users by taking ownership of:

• Customer experience 🌱 
• Understanding and applying bunq's AML (Anti Money Laundering) guidelines when reviewing cases
• Reviewing user transactions, including complex cases that need careful decision-making
• Process improvements to ensure compliance with laws and regulations 

Requirements:

• You have a thorough understanding of AML, EDD, and Compliance Operations topics, whether through previous experience or through your studies 📕
• You have in-depth investigation & problem solving skills, and have a strong sense of ethics in line with our commitment to ethical financial practices and responsible management of our users' assets
• You speak data and processes - your accuracy and attention to detail helping you communicate efficiently with internal stakeholders 
• You're excellent at applying a solution-based approach that puts our users first 🌱
• You are available for a minimum of 32 hours a week 🕣
• You are an effective and quick communicator in English 💬
• You're proficient in Dutch language

Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great colleagues that share your mindset
﹩ A competitive gross monthly base salary between €3,395 - €3,704
🎯 Bonus potential based on the impact you make
👩‍💻 Working hybrid possibilities that only get better with time
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 A massive discount with OneFit for your wellbeing
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A Macbook to keep with you while you're with us
🥦 Fabulous in-house chefs cooking delicious lunches
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style