Adobe Campaign Specialist

Adobe Campaign Specialist


Our Organization
We advocate for the positive impact travelling can have in the world. We are Eurail and we have all the stops to take our customers’ curiosity further.

If we are going to inspire the world, then we need the right people around us. We are proud of our culture at Eurail, underpinned by our established company values that define and guide what is important to our people. We’re a diverse team of talented colleagues (from 50 countries!) who have a real curiosity for the world around them.

We strive to ensure that all of our people have the chance to innovate, influence and grow. With our international team (working hybrid from our HQ in Utrecht and/or from your home in the Netherlands), we believe that creative thinking and diversity help to improve our brands and ultimately create a unique and repeatable experience for our customers.

Our Team
Our team consists of 9 people, release train engineer and Head included. We all are specialists and have different skills and focus areas. Together we support an effortless Purchase Experience. We inform the best we can to make our products easy to understand; we simplify the purchase itself by removing unnecessary steps and we reward our customers to create a best-in-class purchase experience.

We’re on the search for…
A proactive and performance driven team player who can further improve the results from Adobe Campaign (AC). You will use AC daily, pick & run workflows, send proofs, schedule deliveries , report and identify new opportunities. Setting up new workflows you do in close collaboration with our other campaign specialists and developers.

What you’ll be doing
You’ll be joining the Purchase Run team, reporting to the Head of Purchase.
Overview of main responsibilities:

• Improve the Purchase Flow.
• Improve the Newsletter to Purchase experience to the next level by creating the right segmentations and offers.
• Convert the Mandrill transactional Emails to Adobe Campaign.
• Convert our newsletter subscribers/profiles into customers.
• Proactively suggest, test and implement improvements based on email performance, research and customer feedback
• Collaborate internally to optimise data sharing between different systems, in order to make sure that relevant information is available in the email marketing tool
• Designing and executing ad-hoc email campaigns, troubleshooting issues, monitoring email performance and reporting on key learnings
• Brainstorm with Purchase Run team to improve customer’s experience
• Improve data quality and customer segmentation in the email marketing database, in order to advance personalisation
• Set up and maintain customer satisfaction email surveys

What we’re looking for
It's already looking like a possible match when you share the same mindset as us, being forward-thinking, results-driven, caring and embracing diversity. 

In terms of your experience and strengths:

• 5 years of experience in email marketing, marketing automation or CRM marketing
• 2-3 years Experience with Adobe Campaign
• A higher education in digital, communications and/or International business.
• Knowledge of Google Analytics
• Strong prioritization skills and ability to work to deadlines
• Business level fluency in English – written and spoken 

In addition, it’s bonus points if you have…

• Knowledge of the SAFe framework
• A love of sustainable travel!
• Already hold the correct documents to work in the Netherlands

Our offer

• You have the flexibility to manage when and where you work, with our hybrid way of working. Whether you need collaborative, quiet or social time, either face-to-face or online, everything is possible, but keep in mind that it’s necessary to come to the office some days per week.
• A complimentary NS train card to travel across the Netherlands for work and leisure.
• An annual free Interrail travel pass for you and a companion (and any immediate dependents), so you can explore Europe with your family or friends and share the same experiences as our customers.
• Unlimited access to OpenUp psychologists to enhance mental well-being.
• An annual team trip across Europe to experience our product first-hand.
• Support for your work-life balance through a generous personal allowance.
• The autonomy to develop your own personal and professional growth plan using your individual annual training budget.
• An enhanced annual leave package of 28-30 days, plus study days, volunteer days, and Good Friday.
• Salary Scale: 58, Monthly gross salary (excluding an 8% allowance): €3312 - €4100 based on experience.

Diversity, inclusion and belonging
Travelling is about making connections. Our culture reflects and represents the communities that our product proudly connects. We share our traveller’s natural curiosity, passion for adventure and embrace of new experiences.

We offer a safe environment where you can bring your whole self to work, recognising that our strength lies in our differences and our values. Through self-organising teams that encompass a diverse range of views, skills and backgrounds, we encourage a culture of openness, curiosity and flexibility - attributes vital to deepening our shared understanding of customer perspectives.

And just as travel is about discovery, we are on a continuous journey to make our culture even more inclusive.

Curious to apply?
Apply directly via our website (https://jobs.eurail.com/en/vacancies).

• We'll ask you to share your resume in English (our business language) and tell us why you're excited about Eurail and this particular role. It doesn't hurt to be creative; we love to see your personality shine through.
• To show off your skills, we may also ask you to complete a short assessment as part of the process

If we feel you might be a good fit, the next step is a fairly informal interview with some of your potential new team members. For you, this is helpful to understand if Eurail is your ideal workplace, and for us, it tells us more about the value you would bring.

In the meantime…
Following your application, we will provide you with an update, even if you are unsuccessful. We appreciate the effort it takes to apply for a new role so we ensure that we respond to every candidate.

If you’re curious to know more, why not check us out on LinkedIn and get a feel for our culture, our values, and our place in the world. And we’re eager to answer any questions you might have too… just send them over to [email protected] and our People & Culture team will pick them up.

Requirements:

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