After Sales Manager | Dutch

Our client is a Dutch family-owned leader in the agri-food sector. They have been supporting farmers and greenhouse growers for over 65 years in the transition to more efficient and sustainable food production methods. Their product portfolio ranges from hardware, software to consulting services. With production facilities in the Netherlands and 7 offices across 3 continents, the products reach partners such as investors, installers and greenhouse builders, as well as end users like growers and livestock farmers.

Currently we are supporting them in the search for a Global After Sales Manager to lead the After Sales support center. Collaborating closely with various departments, this role ensures the implementation of Service Level Agreements (SLA), recurring revenue, and a customer-centric approach on a global scale. With a focus on international operations, the Global After Sales Manager is integral in driving quality improvements, aligning with product development, and optimizing production processes. Your key responsibility in this role would be to implement and manage changes, set up SLAs, and lead and inspire the team.

Key responsibilities:

• Implementation of Service Level Agreements (SLA) and Recurring Revenue strategies.
• Driving the adoption of a Customer-Centric working methodology.
• Crafting and developing after-sales policies tailored to regional customer needs.
• P&L responsibility for the After Sales support center, achieving annual turnover and margin targets, and fostering new business development.
• Leadership and development of the team, overseeing performance management cycles and personal development initiatives.
• Managing financial, marketing, and HR aspects in collaboration with relevant support departments.
• Serving as a sparring partner and primary contact for customers and colleagues on after-sales service, project coordination, and international business development activities.
• Proactively expanding and maintaining a partner network, engaging with customers, investors, and knowledge institutes.

 

Your background:

• 10+ years of experience as a service manager with strong leadership and Change Management skills.
• HBO/WO in business administration, technology, or equivalent qualification.
• Experience in developing and implementing service strategies for electromechanical systems (service on demand, SLAs) and digital solutions (SaaS).
• Track record in marketing and delivering technical services, preferably in horti/agritech, food, or building technology.
• Proven ability to inspire and develop teams while setting clear boundaries; previous people management experience is a must.
• Hands-on mentality and adaptability to diverse local and international environments.
• Commercial and operational expertise in sales and delivery of technical services.
• Coaching leadership style, innovative mindset, and adept at building connections internally and externally.
• Excellent command of Dutch and English languages, both spoken and written.

Why you should apply:

• Great remuneration package
• Hybrid working (home/office)
• 25 holidays + 4 ADV days
• Pension scheme
• Travel allowance

 

Does this role sound interesting to you? Feel free to apply or contact me for more information at [email protected] .

 

Disclaimer:

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Please note, for this role you have to reside in the Netherlands and be in possession of a valid working permit. 

10+ Years