Customer Support Representative - German - Rotterdam

Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements

Responsibilities/Tasks

Are you a fluent German speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?

• Ensure the CS team solves 95% of the customer issues.




• Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.




• Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.




• Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.




• Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.




• Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues

In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.

Requirements

• Fluent in the German language




• Have work experience in the field of a customer service;




• Have affinity with health and nutritional supplements;




• Are communicative and service-oriented;




• Are commercial savvy, flexible, stress-resistant and problem-solving;




• Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.

This is a Hybrid working environment

Our client is the worldwide market leader in a fast-growing niche: producing and supplying pharmaceuticals