Customer Service Representative | German

Responsibilities

• Oversee the full Order to Cash process for a assigned customer and product portfolio.
• Strong experience in a B2B environment
• Address and coordinate customer inquiries in accordance with company policies and procedures.
• Engage regularly with internal teams, including Account Management, Planning, Logistics, and the Operations Center.
• Maintain daily communication, both verbal and written, with external customers.
• Contribute to and participate in internal projects to support business initiatives.

Requirements:

• Bachelors Degree or equivalent
• Strong written and verbal communication skills in English and German - Additional EU language is preferred
• Experience with SAP/ERP System and/or Salesforce
• Previous experience in Customer Service, Supply Chain Logistics, Logistics or Internal Sales experience in an international environment
• Good communication and analytical skills

Salary Benefits:

• A salary of €3.500 - €3.800 per month
• Pension
• 13th Cheques
• 7% Bonus per annum - this is based on the individual & company performance & not guaranteed
• OV Chipcard to the value of €170.00 per month
• Travel reimbursement of €0.22 per km up to the amount of €205 per month
• 39 Hours per week
• Hybrid work model offered (3 days in the office & 2 days from home)
• Finish at 16:00PM every Friday
• 29 Holiday days

As a Customer Service Representative (CSR), you are responsible for understanding the requirements of both internal and external customers, offering valuable insights, and ensuring top-tier service that aligns with our standards. Serving as the main point of contact for customers, you will oversee the complete Order To Cash cycle while handling customer queries and feedback. You will collaborate with internal teams like Sales, Product Management, Planning, and Logistics to achieve outcomes that align with business objectives. Given the wide-ranging and intricate product offerings, your daily priorities will vary.