Customer Operations Specialist | German C1

As the Customer Operations Specialist, you will supervise key & independent accounts within an assigned customer portfolio, forging strong connections with the internal teams and stakeholders to ensure seamless business operations. You will also collaborate closely with the sales & marketing team to execute upcoming strategies effectively.
Along side this you will:

• Foster a culture of collective responsibility and prioritize customer satisfaction.
• Mediate and resolve issues, escalating when necessary.
• Lead customer setup processes in collaboration with Master Data Management and Warehouse Operations.
• Oversee order & backlog management, including outbound orders, pro forma invoices, and returns.
• Monitor order management to optimize supply fill rates and meet quarterly targets.
• Address blocks on order placement promptly, escalating as needed.
• Provide support and training on B2B Portal usage.
• Manage Consignment Customers throughout the process.
• Monitor central mailboxes and ensure timely responses.
• Maintain updated documentation for the customer portfolio.

Requirements:

Requirements:

• Strong communication and written skills (C1 level) in both German and English
• 2-3 years experience in an O2C (order-to-cash) role, in a B2B setting
• Strong attention to detail and result driven
• Strong relationship building skills and service minded
• Order & backlog management experience
• Good organizational and planning skills
• Strong team player
• Experience in SAP as well as Excel is mandatory

Salary Benefits:

• €3.300 to €4.000
• 25 vacation days
• Competitive pension plan
• Competitive salary
• Hybrid working
• Opportunities to grow
• Clear & strong onboarding

Our international client is known for being one of the world’s premier makers of fashion accessories, recognized for their design innovation and excellence.