Service & Repair Administrator | Medical devices

Our client is a leader in the development and supply of medical diagnostic equipment, headquartered in Japan. For their European office in Capelle aan den Ijssel we are currently seeking a dedicated and proactive Service & Repair Administrator to join their Customer service department. In this position you will be supporting ad coordinating the administration of the service and repair operations. The role requires a dynamic individual who thrives in a fast-paced environment and enjoys engaging with customers and contributing to the optimization of administrative processes.

Key Responsibilities:

• Provide comprehensive administrative support to the Service & Repair department, including managing schedules, generating reports, and handling communications.
• Respond to customer inquiries and manage requests efficiently.
• Maintain accurate records, including customer details, service agreements, and repair logs.
• Process service orders, ensuring data accuracy, and oversee order tracking and adjustments.
• Collaborate with internal departments and external suppliers to fulfill customer needs.
• Monitor inventory levels of parts and materials, coordinating with procurement to ensure timely replenishment.
• Prepare and issue invoices, track payments, and address any billing issues with customers or finance.

Key Requirements:

• 2-3 years of administrative experience, preferably in a service department within an international organization.
• MBO-level education.
• Strong organizational skills with the ability to handle multiple tasks and prioritize under pressure.
• Customer-focused approach with excellent communication skills.
• Fluency in English is mandatory, understanding of Dutch is a plus.
• Flexibility, attention to detail, and the ability to maintain an overview of complex processes.
• Willingness to work mostly on-site from the office. 

What's in it for you: 

• 1-year direct contract (with intention of extension)
• 8% holiday allowance 
• 13th month salary
• 28 holidays per annum on a fulltime basis.
• Pension plan entirely paid by the company.

 

Please note, that we can only consider candidates who are currently based in the Netherlands and in possession of a valid working permit. 

If you are interested, please apply directly with your CV, or reach out to mariya@adamsrecruitment.com for more information.