Export Customer Support Representative | Temporary

We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and focussing on the export part of the team. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK. Along with the rest of the team, you will be responsible for processing service requests in Oracle, organizing shipment collections, managing our RMAs backlog, handling email communications in Outlook, solving logistical issues with our internal teams and carriers, and performing any other tasks specific to your assigned region and team. You will:

• Work with our partners, suppliers, and customers located mainly in Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT)
• Handle internal and external customer inquiries via phone or email
• Create service orders in the systems for equipment coming in for repair or calibration
• Prepare and provide pickup labels, master packing lists, and dangerous goods information
• Monitor KPIs via Visual Management, identify deviations in time, and apply Problem Solving to close gaps to target

Please note that this position is temporary, due to a sickness cover.

Requirements:

• 1+ years of experience in customer support with a focus on export
• fluency in English, both written and spoken. any other language is a plus.
• Team player, problem solver, customer-oriented, independent worker
• Great communication skills
• location near Eindhoven
• Able to start as soon as possible

Salary Benefits:

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Advanced Tools for Success: Leverage the Fortive Business System, offering over 90 tools designed to enhance efficiency and improve customer service delivery.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference.

Our client provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company's award-winning solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance.