Customer & Technical Support | German & English

Looking for a well-established company where you can grow? Our client is a stock-listed company that provides services to the hospitality sector and we are looking for a Customer & Technical Support to join the brand new customer support department. If you enjoy working in a start-up environment within the well-established company, look no further!

Responsibilities:

• Resolve chemical dosing dispenser and system queries, aiming for high first-time fix rates
• Support technical and field teams with accurate information to prevent on-site attendance when possible
• Identify and communicate root causes of faults
• Utilize CRM/ERPs to log and resolve issues within KPI timeframe
• Stay updated on equipment and technical information for top-notch virtual support
• Provide self-serve access to documents for safe system use by personnel

Requirements:

• University degree or equivalent experience – Even if you don't have any experience in the office, we'd love to consider you. Experience in hospitality is particularly appreciated. 
• Proficiency in MS Office and CRM platforms
• Strong communication skills
• Initiative and adaptability
• Near native fluency in English and German

Way of working:

Full-time, from Mondays to Fridays, no shifts involved. Fully onsite in the Leiden office.

What we offer:

• Competitive salary and benefits package
• Access to top-tier resources, tools, and technology
• Personal development and training opportunities
• Provision of a smartphone and laptop
• Structured onboarding and ongoing training
• Collaborative and international business culture with a supportive team environment
• Coffee Connect Areas with complimentary coffee specialties

Could this be something for you? Feel free to apply or contact us for more information at izumi@adamsrecruitment.com.

Please note that we will only consider candidates who already reside and are eligible to work in the Netherlands without time limitation.

The disclaimer: We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.