Customer Service Order Management | English

Our client is a global company in specific electrical materials and components. They are in an exciting phase of opening their Dutch office in Eindhoven and we are seeking a detail-oriented and proactive Customer Service Order Management to join the team. You will be managing customer orders, supporting logistics operations, and ensuring smooth communication between departments to deliver excellent customer service. 

Responsibilities:

• Coordinate with production and warehouse teams to process and fulfill sales orders.
• Manage customer orders and related purchase orders, ensuring timely acknowledgment and processing.
• Respond to customer inquiries and provide information on products, order status, and other requests.
• Generate and manage invoices, order confirmations, and supporting documents.
• Monitor and maintain stock levels, utilizing customer portals and internal systems to ensure accuracy.
• Prepare and coordinate shipments, liaising with logistics partners in the Netherlands and booking courier services as needed.
• Assist with order preparation for dispatch, which may include some physical lifting.
• Utilize ERP systems to maintain and update the order production schedule.

Requirements:

• Strong communication skills in English. Dutch is a plus
• Confident in mathematics and skilled in Microsoft Office 365
• Familiarity with ERP systems and experience in import and export processes.
• Ability to work both independently and as part of a team in a fast-paced environment.

The way of working:

This is an onsite role with some flexibility to work from home occasionally. This is a full time opportunity (40h p/w) The office hours is between 8:30-17:00 with 30 mins lunch break. They offer parking spots. 

What we offer:

• An international and new team that starts up the NL office
• Market-confirmed salary
• 25 days of holidays + public holidays

Sounds interesting? Apply directly or contact davide@adamsrecruitment.com for more information.