Customer Service Employee | French

You will be responsible for,

• Providing exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
• Maximising the sales lead of every opportunity that comes into the business.
• Receiving telephone orders and entering orders and return material authorisations on to the system.
• Answering enquiries on status of orders and following through on all commitments made
• to customers.
• Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.
• Processing returned goods on to SAP.

Requirements:

What do we expect from you?

• Relevant experience in a similar customer service role or environment.
• Fluency in French and English is essential, fluency in another European language is also desirable.
• A solid working knowledge of SAP or similar is highly desirable.
• Strong data entry skills and a good level of Excel knowledge and experience.

Salary Benefits:

Benefits,

• hybrid working (3 days per week office, 2 days per week home)
• home working allowance
• pension scheme
• travel allowance (0.23 cents per km)
• 25 holidays based on full time

Our client is a fast-growing international organization with headquarters located all over the world. They sell fishing equipment globally.