Senior Mechanical Engineer Specialist | English

What will you do?
Refurbishing of second hand machines

• Inspection and repair of returned / used machines for re-sale
• Maintenance of machines located in the showroom
• Inspection and repair of damaged machines

Exhibition support

• Installation, operating and dismantling of machines for exhibitions
• Advising customers about specific applications and supporting sales during the show
• Try to get leads together with our sales team on the booth     

After sales support to dealers across EMEA:

• E-mail and helpdesk support by using CRM system
• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
• Inspect cases for technical complexity and advise our customers timely with quality
• Direct support to dealers and distributors by onsite interventions
• Check product documentation for completeness and accuracy
• Communicate with development teams in order to find solutions
• Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

Training

• Organizing and hosting technical trainings for dealers and distributors
• Monitoring dealer skills and alerting management about technical issues
• Elaborate the knowledge base for internal / external use

Warranty check

• Checking and approving warranty claims from our dealers
• Advising our warranty department about proper warranty terms and conditions

Sales & Customer support

• Advising and training sales department persons about machine specifications, proper usage and features
• Advising sales when specific applications or machine requirements arise
• Supporting customer service department with questions about delivery conditions and availability of parts

Requirements:

Who are you?
Education

• MBO electronics /mechanics or HBO level, gained through work experience
• Fluent written and oral communication skills in English
• More than average IT-skills gained through trainings or schooling
• Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software

Work experience

• 3-5 years work experience in a similar field (worked as a mechanical / electronic engineer)
• Experienced in direct B2B (business-to-business), servicing of large format printers or other comparable technology (min. five years)
• Experienced in organizing and hosting B2B trainings & in exhibitions and presentations
• Experienced in digital printing technology and processes
• Knowledge and experience with helpdesk systems and troubleshooting procedures
• Knowledge and experience with warranty terms and the decision making process
• Experienced in color management and color profile process
• Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.

General:

• Customer and service minded attitude and highly motivated
• Eager to learn new technology
• Travelling throughout EMEA on a regular basis
• Team player, organized, flexible
• Good communicative skills and technical minded / tech savvy
• Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)
• Candidates must hold a valid working permit, our client does not offer sponsorship

Salary Benefits:

• This is a long term position - based on full time
• The salary is max. EUR 4000,-- per month gross, based on full time. The salary is depending on education, experience and industry background. If your background and education match 100%, the salary can be negotiated for an experienced candidate.
• The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.

Our client is an international printing machinery company, based in Amsterdam. This is the European Headquarters.