Customer Care and Sales Support

Our client is looking for an employee who will work in their CC/sales support team, acting as a main POC for internal and external communication for the office:

• Manage all incoming mail, telephone calls, and onsite visitors;
• Arrange quotations, orders, samples, and invoices;
• Handle client questions and issues. Proactively think alongside them concerning issues and requests;
• Keep a good overview on delivery schedules and manage the transport of client orders globally;
• Support the logistics, production, and lab teams where needed

Requirements:

• Fluent English, with a preference for B1+ Dutch
• German is not a requirement, however it is considered advantageous
• Strong attention to detail and communication skills
• Proactive, focused, organized, and flexible
• Outstanding multitasker and ability to problem-solve well in a busy environment
• Previous experience in administration, logistics, and/or customer support is highly preferred
• Valid work permit for the Netherlands and residency in the Almere/Amsterdam area

Salary Benefits:

• 25 vacation days (ability to take 5 extra unpaid)
• 32-40 hours a week
• Pension plan
• Partial travel reimbursement (EUR 0,23 per km)
• Ability to work fully onsite (with potential for 1 day a week from home)
• Training opportunity
• First contract for 12 months (and potential for a permanent contract thereafter)

Our client has been active in the fragrance industry for 40 years. They are an international company that exports throughout Europe.