Customer Service Representative | German and Dutch

We are seeking a Customer Service Representative – French and Dutch Speaker to join our client’s team in Oisterwijk. In this role, you will be the primary point of contact for French- and Dutch-speaking customers, ensuring a seamless order process and excellent service experience.

Key Responsibilities

• Handle customer inquiries via phone and email, providing support on orders, deliveries, and product-related questions.
• Process and manage orders efficiently in the system to ensure accurate and timely deliveries.
• Collaborate with internal departments such as Warehouse, Planning, and Procurement to ensure smooth order fulfillment.
• Maintain and update customer data to guarantee accuracy in order management.
• Assist with complaint resolution and proactively find solutions to improve customer satisfaction.
• Contribute to team discussions and initiatives to enhance overall customer service operations.

Requirements:

• German speaker (C1 or C2 level) with fluent English (C1).
• Dutch level must be at B level
• Previous experience in customer service, order management, or a similar role.
• Strong communication skills and a customer-oriented mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and experience with ERP or CRM systems is preferred.
• Strong problem-solving skills and a proactive attitude.

Salary Benefits:

• A dynamic and international work environment with career development opportunities.
• Fulltime or parttime (32 hours per week).
• 30 vacation days (based on full-time employment).
• Travel expense reimbursement
• Pension plan contribution
• Company restaurant
• Contract through agency with the idea to be employed by the customer for a long-term position

Our client is a leading international company in the dental sector, dedicated to providing high-quality products to dentists and dental professionals. From their advanced distribution center in Oisterwijk, they serve customers in the Netherlands, Belgium, and Germany, offering an extensive range of over 14,000 products. Their focus is on optimizing customer experience and continuously improving service quality. The company fosters a fast-paced, collaborative, and customer-driven work environment.