Customer Solution Specialist | French C2

It is your job to help and inform customers so they make the right decisions themselves. As an all-round Customer Support employee, you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare, handling inbound calls, chats ️ & tickets and answering questions about various topics such as software, shipments, and other issues customers can encounter.

Requirements:

• You are a good listener and you like to help, advise and find solutions
• Fluent French and English , written and speech: this is a must-have!
• Multitasking is your second nature and you have a pro-active and commercial mindset
• Previous experience in Customer Support is a big plus
• Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is a big plus
• You are available full-time (40 hours/week)

Salary Benefits:

• You’ll work in a lively, fast-growing international company, certified as a Great Place to Work!
• A salary between €2,500 and €2,900 (with opportunities to grow)
• Vacation days: 28 per year based on full-time + an extra day off around your birthday
• After 3 years, you’ll get a 4-week sabbatical
• Keep developing yourself with a study budget of €2,000 per year
• A WFH (work from home) budget of €500, so you can set up a great home office
• Stay fit in their gym
• Pension scheme
• Discount on health insurance

Our client is an all-in-one shipping platform that accelerates international growth. They assist online retailers in saving time on shipping while simultaneously increasing conversion rates.