Customer Service Specialist | French (& conversational Dutch)

Our client in the technology and digital accessories industry is a globally recognized brand focused on creating innovative solutions that simplify everyday life while promoting sustainability. With a strong emphasis on teamwork, mutual support, and a shared passion for technology, they are committed to providing high-quality products that consumers trust and love, all while contributing to a cleaner, more sustainable future.

Their journey toward a brighter, cleaner future is well underway, and they are looking for a Customer Service Specialist to join their team and contribute to their success.

Key Responsibilities

• Manage the ordering process, including quotes, order entry, and backorder management.
• Act as the main point of contact for customers and Sales on shipments, complaints, and product-related inquiries.
• Monitor and resolve critical issues such as backorders, late deliveries, or damaged goods.
• Provide operational support to the Sales team and coordinate customer-related matters with internal teams.
• Communicate product updates or changes to customers.
• Contribute to improvement projects, focusing on forecasting, stock levels, and transport arrangements.

Qualifications and Experience

• 1–2 years of experience in customer service or supply chain roles, ideally in an international setting.
• Proficiency in French (It’s a must) plus Dutch on a conversational level (Spanish is a plus)
• Solid knowledge of MS Office, especially Excel.

What’s on Offer

• A competitive monthly salary, dependent on experience (up to €3,000 for highly experienced candidates).
• 29 holiday days and an 8% holiday allowance.
• Bonus scheme based on personal performance KPIs and company performance.
• Pension contribution
• Travel cost reimbursement
• Hybrid working model: 3 days in the office, 2 days remote (first month of training on-site).
• Extra benefits, including a €350 allowance to arrange a home office, free gym access, and a working-from-home allowance.
• Located in an industrial area with parking facilities (limited public transport access).

The salary or salary range indicated is dependent on the amount of experience and relevant skills you can offer specific to this role. We are happy to discuss this with you if you look to be a good match for the position.

Sounds interesting? Apply directly or contact davide@adamsrecruitment.com for more information.