D365 ERP Support analyst

Are you passionate about bridging the gap between business needs and technology? Do you thrive in dynamic environments where your analytical skills can shine?

A global enterntainment company is looking for you!

• Lead and coordinate a team of 2 other support analysts.




• Be the SME for D365 related issues.




• Collaborate with employees across all European locations to assess current systems and organizational structures.




• Identify inefficiencies and potential bugs for resolution.




• Manage Master Data, including mass data updates, pricing uploads, and customer master data creation.




• Ensure data quality, consistency, and synchronization across various system environments.




• Partner with internal and external development teams, along with clients, to design effective programming and software modifications.




• Integrate new software and hardware changes seamlessly into existing systems.




• Observe and identify current and potential system failures.




• Maintain a bug-free user experience consistently.




• Accurately document all technology developments for future client project utilization.




• Provide testing support for new system enhancements and project implementation.




• Document existing standards and processes to support the training and development of new employees.




• Investigate sales order issues related to the Order to Cash (OTC) process.

A great full-time permanent role in Alphen a/d Rijn (NL) or in Milton Keynes (UK), hybrid work is possible. The salary for this position will range between 4000-5000 EUR per month, depending on your education and seniority. On top of that there are many secondary benefits that we would like to tell you more about on a phone call!

How we'll proceed. Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.

Requirements:

* 5+ years of experience with D365.
* Experience with data quality and master data management.
* Detail oriented with excellent written and verbal communication skills.
* Experience with Order to Cash processes.
* Experience and knowledge of SAP is a big plus.
* Ability to collaborate cross-functionally to ensure team success.
* Experience within the retail industry is a big plus.
* Analytically minded and methodical problem solver.
* Ability to travel (by land and air), both domestically and internationally, on occasion.

In this role, you'll be at the forefront of technological integration of D365 within the company, working hand-in-hand with talented teams to enhance business software and optimize IT operations. Your expertise will empower the company's users to navigate and resolve queries related to existing systems, ensuring they have the support they need to succeed.
But that's just the beginning! You'll dive into exciting IT projects, taking the lead in solution definition, comprehensive documentation, rigorous testing, and providing essential end-user support. Your contributions will not only enhance operations but also shape the future of the business.

If you're ready to make an impact, collaborate with passionate individuals, and drive innovation, apply today!