Customer Service Representative | German C2

You’ll mainly have a supporting and advisory role. You’ll ensure that our B2B customers receive the professional help they expect, and you’ll come up with solutions to help them continuously improve. Additionally, you’ll be responsible for web care, handling inbound calls , chats & tickets, and answering questions on a wide range of topics such as software, shipments, and general issues customers may encounter.

Requirements:

• You’re a good listener, and you love helping, advising, and coming up with solutions.
• Your communication skills are next level!
• You’re fluent in both German and English, both written and spoken.
• Multitasking is second nature to you, and you have a proactive and commercial mindset.
• Previous experience in Customer Service is a major advantage.
• Knowledge of e-commerce and/or SaaS (Software as a Service) is awesome to have.
• Full-time availability (40 hours/week)

Salary Benefits:

• You’ll work in a lively, fast-growing international company, certified as a Great Place to Work!
• A salary between €2,500 and €2,900 (with opportunities to grow)
• Vacation days: 28 per year based on full-time + an extra day off around your birthday
• After 3 years, you’ll get a 4-week sabbatical
• Keep developing yourself with a study budget of €2,000 per year
• A WFH (work from home) budget of €500, so you can set up a great home office
• Stay fit in their gym
• Pension scheme
• Discount on health insurance

Our client is an all-in-one shipping platform that accelerates international growth. They assist online retailers in saving time on shipping while simultaneously increasing conversion rates.