Junior E-commerce Manager | German

As a (Junior) E-commerce Manager, you’ll need to see the bigger picture. You’ll be the go-to expert across different e-commerce areas, understanding how they interconnect. You’ll report directly to the International Business Development Manager, ensuring your work aligns with broader company goals.
Key Responsibilities:

• Proactively brainstorm ideas for improving the webshop, identifying opportunities and suggesting relevant enhancements.
• Map out the customer journey and recommend improvements to optimize their experience.
• Monitor the performance of various systems, spotting potential issues or bottlenecks.
• Collaborate with the Marketing team, providing input to enhance the webshop.
• Coordinate actions across different departments.
• Attend monthly meetings with other (Junior) E-commerce Managers.
• Prepare and lead KPI meetings.
• Assist the Customer Service team by handling customer interactions, processing orders, managing returns, etc.
• Supervise the Customer Service team.
• Oversee debt management coordination.
• Ensure the right content (products) is uploaded to the webshop.
• Communicate and collaborate with external German partners.
• Provide translations and German texts for the webshop.
• Analyze and utilize various online sales channels in collaboration with the Web Development team.
• Contact customers based on requested lighting plans.

Requirements:

• Excellent written and spoken German and English (Dutch is a big plus for the internal communication)
• You have your own transportation
• You have a valid working permit
• Strong attention to detail and excellent communication skills.
• Quick learner with the ability to work across multiple systems.
• Ability to maintain an overview of your work and various processes, with strong prioritization skills.
• A team player with a knack for collaboration and organization.
• Analytical and decision-making skills with a proactive mindset.
• Minimum HBO work and thinking level, preferably with a commercial background.
• Preferably, experience in an e-commerce environment.

Salary Benefits:

• A challenging full-time position (40 hours/week) in a company with a flat organizational structure.
• Monthly travel allowance (from 10 km one way).
• 25 vacation days per year based on a 40-hour workweek.
• 8% holiday pay.
• An open, appreciative, international, and informal work atmosphere where you can develop personally.
• Room for new initiatives and ideas.
• Friday afternoon lunches, drinks, company outings, and friendly colleagues.
• Pension scheme (according to Dutch laws and regulations).

Are you passionate about e-commerce? Do you thrive on keeping things organized and being proactive? Are you eager to be part of a fast-growing, successful international company with an eye for spotting new opportunities and making improvements? If so, we want to meet you!In this role, you'll constantly focus on improving and innovating the customer experience. You'll take on a coordinating role, overseeing daily operations on the webshop. You’ll handle issues swiftly or coordinate with relevant departments to keep everything running smoothly.