Carrier Specialist | English

As a member of the Customer Experience team, the Carrier Specialist serves as the vital link between the Customer Service department and the Carrier Management team. Confidence, strong negotiation skills, and assertiveness are essential, as you will engage with challenging stakeholders and external partners. You will also take responsibility for implementing continuous improvements to enhance delivery performance on a global scale.
Key Responsibilities:

• Manage the end-to-end process of carrier onboarding and implementation.
• Maintain proactive communication with stakeholders, providing timely updates on carrier issues and resolutions.
• Act as the primary contact for 1st and 2nd line Customer Service managers during carrier-related challenges, confidently pushing back when needed to protect the customer experience.
• Analyze recurring logistics issues, identify patterns, and escalate problems to develop solutions with carriers.
• Take ownership of resolving carrier-related incidents, ensuring swift action and transparent communication with minimal supervision.

Requirements:

• Minimum of 2 years’ experience in a customer-facing role, with a proven track record of managing demanding stakeholders and handling complex issues under pressure.
• Assertive and confident communication style, ensuring that stakeholders are kept informed and problems are quickly resolved.
• Experience in negotiation.
• Previous experience in a logistics or supply chain environment is highly advantageous.
• Strong analytical skills with the ability to resolve issues independently while ensuring clear and continuous communication.

Salary Benefits:

• A competitive salary based on your knowledge and experience.
• 25 vacation days, with the option to purchase an additional 10 days.
• 8% holiday allowance.
• A premium-free pension plan.
• Travel and home working allowances.
• A 20% discount on all products.
• Opportunities for personal and professional development.

Our client is a rapidly growing e-commerce company that has been doubling its numbers annually since its founding in 2013. They operate over 30 online stores and have six international offices, catering to a vast audience with 120 million unique visitors each year. Known for their bold and innovative approach, they embrace challenges and take risks to achieve continuous success. Their team-oriented culture values personal growth and offers opportunities for professional development. Investing in their employees, they encourage seizing every opportunity for advancement.