Customer Success Specialist | German / French / Spanish

As a Customer Success Specialist, you will be the key link between our international customers and the optimal functioning of their locker management systems. Your responsibilities will include:

• Providing support to customers after the onboarding process and following project delivery.
• Acting as the first point of contact for customers in case of any issues (support desk).
• Conducting on-site training for users to ensure they effectively utilize our systems.
• Managing small follow-up projects, ensuring customer needs are met.
• Safeguarding and sharing knowledge about our systems and providing solutions for hardware and software problems.
• Drafting and managing Service Level Agreements (SLAs).

You will handle daily support requests and small customer-focused projects while ensuring our customers remain our top priority.

Requirements:

We are looking for a young professional,

• No IT background required, but a strong technical affinity is essential.
• Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
• Strong analytical and problem-solving skills with attention to detail.
• Eagerness for professional growth and a proactive, independent work ethic.
• Customer-focused attitude with a commitment to providing excellent service.
• Experience with hardware/software systems such as Microsoft Office; familiarity with software is a plus.
• Strong English skills are required, and knowledge of a second language (German or French) is preferred.
• Residing in the Eindhoven region is a plus to minimize commute time.
• Flexibility for remote working, while valuing collaboration in the office.

Salary Benefits:

• Full-time employment (40 hours) or part-time options (negotiable hours).
• Possibility to work partly from home after the training period.
• Excellent employment conditions and a supportive working environment.
• A close-knit and friendly team with regular fun activities.
• Growth opportunities in salary and responsibilities.
• A daily, shared lunch to foster teamwork and collaboration.

Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.