Customer Service Employee | French

You will be responsible for:-Promptly addressing customer inquiries regarding standard information such as pricing, product availability, lead times, and sample requests via phone and email.-Accurately processing and managing orders, which includes providing order confirmations and handling post-order changes such as adjustments in quantities, colors, or other details.- Efficiently resolving customer complaints, ensuring timely communication and regular updates until the issue is fully resolved.-Proactively managing credit blocks, resolving concerns or escalating them to Sales or Finance when necessary.-Overseeing logistical matters, including tracking shipments, addressing delivery issues, and managing lost or damaged good

Requirements:

What do we expect from you?-Fluent in both French and English, with excellent communication skills for engaging with internal teams and external customers.-Solid background in customer service, sales strategies, and deep product knowledge.-Expertise in systems like CS, SAP, and SFDC for efficient data management and order processing.

Salary Benefits:

A flexible and empowering environment where you can keep developing your personal skills and your professional skills plus a competitive salary. This client offers excellent employment benefits, such as 27 vacation days, 5 paid leave days for community work, and Fisc Free plan.

Our client is a global company with a presence on all continents. Their goal is to help companies with network problems and cyber security. They handle Everything from cables to routers and much more. The company culture is informal, and they have an open-door policy.