Customer Success Specialist | German

As a German-speaking customer success specialist, you will become the main point of contact for the German partners in order to understand their challenges and needs. You will be part of the Customer Excellence team, who are everyday heroes for their partners, customers, and colleagues.
Responsibilities:

• Responding to and registering support inquiries via phone and email, using CRM, and following these up to ensure that customers and installers are satisfied.
• Technical support (errors, complaints, returns, installation questions, etc.) from customers and installers.
• Assisting with inspections and planning of housing cooperatives, businesses, and parking facilities who want to install the charging system over the phone and various digital tools.
• Meeting with electricians and dealers at national and international level and representing the company at conferences and other events.
• Contributing to training the customers in their systems and products.
• Contributing to their knowledgebase through knowledge articles and guides.
• Analyzing and reporting feedback from customers to the product team and QA.
• Contribute to culture development in the Customer Excellence department in particular and the company in general.

Requirements:

• Business fluent in German (C2 level) and English; speaking French is a bonus.
• Experienced in customer/technical support or a related field, preferably in technology.
• Tech savvy, hard and software knowledge.
• Experienced with troubleshooting and troubleshooting tools.
• Interested and a supporter of business processes to improve inter-departmental collaboration/projects.
• Interested in organizing and delivering training/webinars and creating training material.
• Knowledge of CRM/ticketing system.
• Willing to learn.
• Analytical and able to analyze numbers and data.
• Strong social skills both toward customers and internally with the organization.
• Motivated by the opportunity to affect their brand externally.
• Attracted by becoming a part of a dynamic organization with a continuous focus on improvement—professional and personal.

Salary Benefits:

• Fulltime position 40 hours per week
• The salary indication is between EUR 3000 - 3500 per month gross excluding 8% holiday allowance, based on full time - 40 hours per week.
• The first months will be 100% onsite due to the onboarding. After the training, hybrid work is possible. (3 days @the office and 2 days @home)
• Direct contract with the company
• There will be some traveling approximately 30% per year

Our client is a growing business in the sustainable and power management technology sector.