Technical Customer Support Representative

As a Technical Customer Support Officer, you will engage with multiple departments, including Service, Operations, Production, Product Management, and Sales. The role encompasses both technical (30%) and administrative (70%) duties.
A TYPICAL DAY INVOLVES:

• Providing phone support to international customers with questions about client's equipment.
• Processing orders through various customer dashboards.
• Responding to customer emails.
• Managing all operational tasks within the system.
• Executing minor repairs on electronic equipment, such as component replacement, utilizing diagnostic tools, and employing critical thinking.

Requirements:

• A strong technical background is essential. For instance, have you worked on a technical helpdesk, do you know how to build a computer, or do you enjoy repairing your motor vehicle as a hobby?
• Fluency in English is required, and Dutch is a pre.
• Experience in the automotive or electronics industry is advantageous.
• An open and entrepreneurial mindset with a proactive approach to improvements.
• A strong work ethic, with the ability to perform well under pressure, manage multiple tasks, and take initiative both individually and as part of a team.

Salary Benefits:

• 25 vacation days and an 8% holiday allowance.
• Annual bonus contingent on company and personal KPIs.
• Reimbursement for commuting expenses.
• Annual travel insurance covering family members.
• Comprehensive insurance package, including coverage for illness, WGA gap, and WIA excess.
• Pension plan.
• Subsidized health club memberships.
• Opportunities for training and professional development.

Our client is an international company in the automotive industry.