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HR Services Coordinator Lead

Updated: 09 Apr 2025

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HR / Recruitment
Rotterdam

The role 

As HR Service Coordinator for the Swisscom DevOps Center you are responsible for HR operational services. This contains consisting out of the HR Generalists and our external HR service partner.
You will be responsible to ensure our 400+ Swisscom DevOps Center employees are served, supported by answering questions, guiding them through our HR processes following Swisscom policies with a professional but personal approach.
Meanwhile, you ensure smooth operational processes within expectations: improved employee satisfaction, lead-time management of raised cases, data driven reporting, process improvement proposals and/or existing policies.
HR service happiness within the team is an important element of your daily activities!

Requirements:

What you will do  

  • Guide and coach Swisscom DevOps Center HR Generalist employees and team alignment with employees of our HR service partner in all processes, administration and activities
  • Experience with stakeholder's management
  • Chairing the Monthly review meeting with the HR services partner
  • Manage the HR ticketing system, generate reports, provide analysis
  • Diagnose and identify areas of improvement and drive appropriate solutions, striking the right balance between speed and processes
  • Review, update, and communicate HR policies and processes
  • Implementing changes to employment conditions or staff manual considering the local labor law.
  • Coordinate and carry out HR operational services in collaboration with the HR services partner and with HRBP's, like: relocation, onboarding and offboarding of employees, sick leave reporting, service travel, work from abroad, home Office equipment, benefits, future savings. employee statements, diversity reports, chargeability, mutations, expense claims
  • Conduct employee feedback meetings and exit interviews

  Who will be a great fit

  • You are already living in the Netherlands, and have good knowledge of Dutch labor law including employment regulations
  • 3+ years of experience within the HR domain in the Netherlands
  • Excellent level of proficiency in English, Dutch is a plus
  • High-quality document preparation and presentation skills
  • Enjoys international environments and able to work in multicultural team
  • You are a team player, who embraces challenges

Soft-skills

  • Team player;
  • Take ownership and leading change;
  • Flexibility and lean way of work;
  • Having a sense of humor.

Want to know more about us?
We are serving the Swiss market as Switzerland’s leading IT & Telecom company. We are actively driving digitalization and networking, and tapping new paths for our customers and our employees. To do so we are and act trustworthy, committed and curious.
Since 2019, we have been building up the coolest DevOps Center with 400+ employees at the top of the World Trade Center in the heart of Rotterdam. The Local Service Team is responsible to support our employees with our different departments: Office management, Community, Marketing and Employer Branding, Talent Acquisition, Finance, IT Service management, Compliancy and HR.
Within the Local Service Team, we are looking for a passionate HR professional, who has a lean way of working mindset and appreciate the team collaboration.

Perks

  • Agile working environment;
  • Attractive salary compensation based on your proven experience;
  • Flexible working time model, hybrid and work from home alowance;
  • Monthly allowance of EUR 200 for telephone/internet;
  • Paid training days and access to Swisscom learning platforms;
  • Commuting allowance;
  • Contribution towards your future savings;
  • Monthly contribution to the health insurance of EUR 230 gross;
  • Gym subscription, Tax advice, and language course paid by the company.