Warranty Administrator (Technical Customer support)

What will you do?
Warranty management:

• Receive damaged and unused technical parts (from the machinery) from the customer.
• Check the condition of received damaged parts, register them in the system and follow up the whole process
• Communicate with the customers to share the confirmation on receipt of parts, as well as about light technical issues
• Store the returned damaged parts on the shelves, and provide a deadline for engineers for the warranty judgement.
• Make Warranty order, repair order, field change operation order and denied part report
• Process Warranty orders
• Crediting and Invoicing procedure
• Being aware of the warranty trend & the daily ongoing issues and troubles in field
• Receiving information from the technician and understanding the importance of it. Implementing this new information in the daily work procedure.
• Keep the damaged parts stock organized on the shelf (adding and disposing of damaged parts) and keeping a clear record in SharePoint.
• Sending items for repair or for evaluation to HQ (based in Asia) and follow the necessary administration and procedure.
• Receiving items from HQ and handling it over to another department and follow the necessary administration and procedure.
• Making a monthly warranty overview or any other overview requests.
• The team keeps all returned parts for 90 days from the received date for requests of the engineers in order to analyze. After 100 days have passed, a plan should be in place to dispose them.

Parts shipment management:

• Arrange the parts shipments to HQ (based in Asia) upon request of our Technical & Warranty team members.
• Arrange the parts shipments to customers upon request of our Technical & Warranty team members.          

Spare parts - tools order and return management:

• Arrange parts/tools for Technical engineers, upon request.
• Make a loaner agreement upon request, mentioning a clear loaner period.

Requirements:

Who are you?

• Fluency in English (written and spoken)
• Some Technical knowledge required
• 1-3 years of work experience in (technical) customer service and administration (Word and Excel knowledge)
• Affinity with technical products is a must
• Excellent communication skills and theoretical thinking
• Proper periodical reporting behavior (report about result, and countermeasure plan if the result has not been achieved)
• Living in Amsterdam region is a must
• Full time and available ASAP
• Must have a valid working permit for the Netherlands (our client does not do sponsorship)
• Hybrid work is possible (only after the training period). The training period is usually between 3-6 months. It depends also on the performance.
• The hybrid working schedule can be discussed with the manager

Salary Benefits:

• This is a long term position
• The salary is between EUR 3000 - EUR 3500 per month gross, based on full time (40 hours per week). It depends on work experience and education
• The start date is ASAP
• The initial contract will be with Undutchables (after the first contract, depending on the performance the company will offer a direct contract. Usually 1 year to start with)
• Hybrid work is possible (only after the training period). The training period is usually between 3-6 months. It depends also on the performance.
• The hybrid working schedule can be discussed with the manager
• During the training period has to be 100% onsite

Our client is an international engineering company, based in Amsterdam. This is the European Headquarters.