Amsterdam Airport Schiphol is working to make passenger journeys more seamless. This will help departing passengers, from the moment they enter the airport until they reach their departure gate, as well as newly landed passengers, guaranteeing them a smooth journey to the exit. The airport is currently working towards a single data-driven way to keep passengers moving along with ease using smart predictability technology.

BlipTrack technology has already improved the way people navigate the airport, from the airport entrance to the departure lounges. The newly devised solution will add even more value by letting people move more easily, right from the entrance to the departure gates and from the arrival gates to airport exits.

Schiphol, one of Europe's key air traffic hubs

Schiphol is one of the major air traffic hubs in Europe for over 300 destinations, with passenger numbers now at almost 70 million. Schiphol has six runways, 90 gates and hosts 107 airlines, so passenger traffic can get extremely hectic within the terminals.

Real-time queueing updates to prevent congestion

BlipTrack technology, devised by Veovo, manages passenger flow by providing real-time queue and movement information. Capacity manager at Schiphol airport, Michiel de Haas: “At passenger processes, airports must constantly be prepared to respond to increasing passenger numbers and demands. At Schiphol, which battles challenges with capacity, the solution offers a necessary level of service and logistical insights.”

Since BlipTrack technology was introduced, new functionalities have been added, such as waiting-time predictions, as well as a solution for helping to overcome crowding problems at the airport. This helps to optimise existing airport facilities and invest in new opportunities as a result.

Data-driven system banishes uncertainty

The BlipTrack solution adds a level of certainty to airport management, because it is so data-driven. Advanced predictions of passenger flow and visibility of passengers allows the airport staff to provide a more purposeful and effective passenger experience. It also lets management make quick and timely decisions and security measures can therefore be processed more quickly.

According to Eric van‘t Veer, project manager at Schiphol Group, the airport hopes to use an even wider network of different sensors, thereby gathering information collected by a range of different systems: “We want to work towards connecting the different processes we measure today into one single travel pattern.”