Customer Support Representative | German & Dutch

As a Customer Support Representative, you would be responsible for supporting international customers with technical and administrative queries. You are also in touch with various technicians to schedule and arrange delivery and installation of the product. Here are your specific responsibilities:

• Solving technical and non-technical customer questions by phone or e-mail;
• Maintaining internal database;
• Supporting your colleagues in Germany;
• Scheduling delivery and training at international customers;

Requirements:

To be successful in this position, an enthusiastic and solution-oriented mentality is important, as is a friendly demeanor. Being proactive and structured are also key for this role. Here are some hard requirements:

• Highly professional German and Dutch level (C1), and basic proficiency in English is important for internal communication.
• Affinity with technology, or the willingness to learn;
• 1+ years of Customer Support experience (B2B);

Salary Benefits:

In this role, you would have the opportunity to work with an informal, open, and welcoming company in a role where you have control over your development. They are rapidly growing, so it is an exciting time to join their team! Here are some benefits you can expect:

• Direct contract for one year with our client, with the intention to extend;
• Travel expenses covered or an NS Business Card (after trial period);
•  25 Vacation days (based on 40 hours);
• 32-40 hour working week;
•  Fantastic pension plan;
• Company provided lunch;

Our client is an innovative player in the healthcare industry, with a creative product used in 20 countries globally. With their head office in Woerden, they are rapidly growing their team of diverse professionals. They are now looking for a helpful Customer Support Representative to assist their customers.