Technical Customer Service Representative (ENG - FR)

• Provide remote technical support and other service.
• Answering customer inquiries (mainly by e-mail) with additional documentation.
• Develop and maintain strong relationships with stakeholders such as distributors, technical service providers and colleagues from sales and marketing, CS, product service and R&D.

Requirements:

• Fluency in English and French, oral and written.
• Ideally at least 2 years of experience in a similar position.
• Affinity with Windows OS, device connectivity, network design and supportability
• Strong communication skills
• Customer centric thinking

Salary Benefits:

• Innovative company to work for with fantastic colleagues
• Internal development platform
• Budget for personal development
• Competitive salary
• 3 days working from home if wished for

The founding base of the company goes back for over a century ago by the invention of the portable oftalmoscoop. Nowadays the mission of this company is to simplify communication, optimize collaboration, workflows and general results in healthcare systems. They are operating in more than 100 countries to innovate healthcare by trying to realise quicker interventions, more accurate diagnoses and faster recovery.