Customer Service Logistics

• Act as a primary point of contact for customers and suppliers regarding order management, delivery scheduling, and shipment tracking
• Coordinate with logistics partners, carriers, and freight forwarders to ensure on-time and accurate delivery of goods
• Manage inventory levels and ensure accurate stock availability across all warehouse locations
• Work closely with Sales and Operations teams to provide timely and accurate information to customers and suppliers
• Resolve customer inquiries and complaints in a timely and professional manner
• Identify and implement process improvements to optimise logistics operations and enhance customer satisfaction

Requirements:

• An HBO or WO diploma in logistics, supply chain management, business administration or related field
• Minimum of 2 years' experience in customer service and logistics
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced and dynamic environment
• Proficient in Microsoft Office and experience with ERP systems

Salary Benefits:

• 25 vacation days per year
• Pension plan
• Health insurance
• Travel allowance
• Employee discounts
• Ongoing training and development opportunities

As a Customer Support Logistics , you are vital in achieving customer satisfaction by serving as the connection between clients and our company. Your role involves converting customer needs into actionable plans that align with existing procedures, ensuring seamless coordination across departments.

Your daily tasks include handling incoming orders, inquiries, and complaints about processed transport orders in collaboration with our Sales & Customer Service team. Accuracy and attention to detail are crucial as you validate invoicing, create reports, and attend meetings with other departments to ensure optimal performance.

Your dedication to delivering exceptional service sets you above and makes you a valuable asset to our team. Join us in creating an outstanding customer experience that exceeds their expectations.