Global Customer Success Coordinator| French

We are looking for a motivated and customer-focused individual to join our clients team as a Customer Success Coordinator. This role is essential in ensuring the customers receive maximum value from the clients software, by providing seamless onboarding and continuous support. As the main point of contact for customers, the ideal candidate will be responsible for managing customer relationships, resolving issues, and coordinating with international teams to ensure consistent service delivery.
Key Responsibilities:

• Customer Onboarding: Lead new customers through the onboarding process of the ERP system, ensuring a smooth transition and helping them get started with the software.
• Relationship Management: Cultivate and maintain strong relationships with customers, understanding their needs, and providing personalized support to enhance their experience.
• Product Advocacy: Serve as a product expert, educating customers on features, best practices, and how to maximize their use of the software.
• Issue Resolution: Address customer inquiries and concerns in a timely manner, collaborating with internal teams to resolve issues and ensure high satisfaction.
• Feedback Collection: Collect and analyze customer feedback to identify areas for improvement, sharing insights with the relevant teams.
• Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other teams to enhance the customer experience and drive continuous improvements.
• International Coordination: Coordinate with customer success teams in various countries to ensure service consistency and meet region-specific needs.

Requirements:

• Education: Bachelor's degree in Business IT Management or a related field.
• Experience: 2-3 years of experience in customer success, account management, or a similar role in the software industry.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex information to diverse audiences.
• Language Skills: Proficiency in English is required. Fluency in French is a must.
• Problem-Solving Abilities: Excellent analytical and problem-solving skills, with a proactive approach to meeting customer needs.
• Technical Proficiency: Knowledge of ERP systems and customer success platforms. Familiarity with low-code development platforms and an understanding of software architecture is an advantage.
• Logistics Knowledge: Experience in logistics is highly beneficial as the role involves supporting software that optimizes logistics processes.
• Customer-Centric Mindset: Passion for helping customers succeed and delivering exceptional service.
• Organizational Skills: Strong time management skills with the ability to handle multiple tasks and prioritize effectively.
• Team Collaboration: Ability to work well in cross-functional teams and contribute to a positive, collaborative environment.
• International Experience: Experience working with international teams or customers is a plus.

Join our client, a leading IT service provider in the Energy sector, offering cutting-edge ERP systems.