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Customer Support Representative - German - Rotterdam

Customer service
Rotterdam
German and English, German or Swedish, German, English and Swedish, Polish and English, English and Dutch, English

Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements




Responsibilities/Tasks


Are you a fluent German speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?


  • Ensure the CS team solves 95% of the customer issues.

  • Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.

  • Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.

  • Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.

  • Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.

  • Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues


In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.




Requirements



  • Fluent in the German language

  • Have work experience in the field of a customer service;

  • Have affinity with health and nutritional supplements;

  • Are communicative and service-oriented;

  • Are commercial savvy, flexible, stress-resistant and problem-solving;

  • Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.


This is a Hybrid working environment

About the company:

Our client is the worldwide market leader in a fast-growing niche: producing and supplying pharmaceuticals