Customer Service Employee | French and Dutch

Key responsibilities:

• Respond to partner and customer inquiries via phone, email, and chat in a timely and professional manner.
• Collaborate with internal teams to resolve customer issues and find the right solutions.
• If you are unable to solve a problem, escalate the issue to the appropriate department while maintaining communication with the customer to ensure a seamless experience.
• Ensure a high level of customer satisfaction by providing friendly and efficient service.
• Document and track customer interactions and solutions in our system.

Requirements:

What we expect from you:

• Have at least an MBO-level of education and thinking.
• Be capable of working independently while also being a team player.
• Be customer-oriented and work efficiently.
• Be proficient in the French and Dutch language, both spoken and written.
• II knowledge is a plus!

Salary Benefits:

What will you get in return?

• A competitive salary
• A free fitness membership
• An interesting bonus system
• NS business card
• Working in a brand new office
• Nice, homemade lunch!

Our client is a distributor of software, cloud services and licences. They own one of the best distribution platform in the Benelux.