Senior Customer Supply Chain Specialist

As a Senior Customer Supply Chain Specialist you are responsible for:

• Oversee supply replenishment processes from daily order management to logistics fulfilment, ensure deliverable execution according to agreed SLA.
• Monitor daily order intake quality, including customer order first-time-right, order pattern, ED Iand scheduling tool performance, and perform troubleshooting to mitigate order processing disruptions.
• Coordinate logistics capacity with 3PL aligning to collaborative planning expectations with customers. Flag risks to internal and external stakeholders when service levels cannot be met, and constructively look for alternative solutions to achieve quick-wins and mid-term improvements.
• Work closely with the customer collaboration Manager to align on customer forecast, supply commitment, service-level and logistics capabilities.
• Collaborate with 3PL and the carrier to actively resolve daily delivery challenges into our customer's warehouses. Hold service providers accountable, track short-term resolution implementation and oversee long-term improvement development.
• Continuously look for ways to improve customer service, anticipate potential disruptions, and tackle unplanned devents with analytical, fact-driven and positive mindset.
• Depending on seniority, support and act as back up to Customer Collaboration managers in managing customer expectations and negotiating logistics related service agreements.

Requirements:

We ask from a Senior Customer Supply Chain Specialist:

• Bachelor or Master degree
• Minimum 5 years experience within a similar position
• Strong Excel / Google Sheet skills
• Must be proficient in reading, writing and speaking in English.

Salary Benefits:

We offer:

• A good salary and conditions
• Growth opportunities
• Dynamic environment

The client is a well known international company located in Nijmegen. (Logistics Distribution and Supply Chain)