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Service Delivery Administrator - English - Nijmegen

Updated: 19 Feb 2025

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Administration / Secretarial
Nijmegen
English and Swedish, German and English, Polish and English, English and Dutch, English

Our client is an international leader in global IT services. They are looking for an accurate, detail-oriented Service Delivery Administrator.


Responsibilities/Tasks


If you have a passion for customer service, administrative tasks, and supporting your colleagues by handling service requests, projects, and contract executions, you might be the one!


  • Handling service requests from clients all over the world daily.


  • Preparing (services) quotes for the services team.


  • Picking up sales opportunities from customer service requests.


  • Using contact opportunities with customers about service delivery to identify sales opportunities (cross-selling).




Requirements



  • You have a bachelor's diploma in any field.


  • You have a commercial and positive mindset.


  • You have at least 1 to 2 years of experience in customer service


  • You are interested in technical IT solutions, experience with technical IT solutions is a plus


  • You are efficient and proactive and bring an enthusiastic and can-do feeling to customers and colleagues.


  • You are not afraid of taking on new or unfamiliar tasks and you do not stop unless the problem is solved.


  • You are a team player, stress-resistant, and can work under tight deadlines with the team or alone.




Additional information



  • A permanent contract from the start


  • A growth path with the potential to quickly grow in responsibilities.


  • An attractive pension plan: the premium percentage for the pension plan is 15% and the employee/employer split is 50/50


  • Complete and ongoing training from the start


  • International feel in a multicultural team across several countries


  • An exciting workplace that includes among other perks a company gym, a free weekly group professional trainer on site, and an attractive company lunch plan.


  • Participating in a team full of energy, positivity, and fun (it can be quite competitive during our team and company events.


About the company:

Our client is an international leader in global IT services.