Temporary Account Coordinator - German

For the Sales and Support team in Hoofddorp we are looking for an Account Coordinator German speaking. As an Account Coordinator, you are primarily responsible for all customer contact in the German speaking region.
Main tasks:

• Manage the general sales process by:
  • Support the achievement of the growth plan by safeguarding existing business and expanding business. This involves initiating contact via various channels (email/ phone/ teams) and following up on leads.  
  • Creating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)
  • Administer service enquiries and follow up related tasks
  • Contract changes (reduction, termination, transfers)
  • Credit notes
  • Handling/registration of broken stock/broken padlocks
• Manage and maintain customer master data in administrative systems
• Provide support and give feedback about market and customer background to respective Key Account Managers as well as relevant colleagues
• Handling general enquiries of customers and partners (prices and products, general information, complaints, administrative system)
• Maintain and create a high level of customer satisfaction
• Identify improvements and potential for market activities and report pro-actively
• Monitor and control customer balances
• Debtor management (disputes, unallocated payment, direct debit)

Requirements:

• Bachelor / higher educational level required
• Business Level German (C2/C1 level) and fluent in English, additional European language would be an advantage
• Experience in Customer Service is required
• Experience in Logistics / Supply Chain is a plus
• Commercial background
• A strong and enthusiastic personality, who is customer-oriented and (commercial-) result driven
• Competences: able to work under time pressure, well-developed communication and interpersonal skills, Hands on and full of initiatives

Salary Benefits:

• 40 hours per week available
• Salary EUR 3125 gross based on 40 hours per week
• Start date as soon as possible
• It is a temporary contract till the summer of 2025
• Working from the office during the training/onboarding
• After training you can work 3 days from home

An international dynamic European company that provides supply chain solutions & services.