Customer Service Representative (Dutch and English)

• fluent, timely and accurate support to the ordering, credit and debit memo issuing and returns processes.
• Support sample ordering, workshop material orders and customer requests in general due to the direct contact with both our customers and sales organization.
• Regular contact with our third-party logistics partner for the region to continuously enable high delivery performance.
• Management of customer master data.
• Interacting with a rich set of stakeholders, across different departments, to guarantee a satisfactory level of service to AA customers, by maximizing efficiency and predictability of Order-To-Cash (OTC) processes

Requirements:

• Commercial or technical education
• Multiple years of experience in a Customer Service role/environment
• Experience in the Pharmaceutical of Medical Device industries is preferred
• Experience in interacting with shared service centers
• Broad experience with systems and tools (SAP, Microsoft Office etc.)
• Business fluent in Dutch and English
• High customer orientation
• Critical thinking and analytical skills
• Ability to communicate adequately orally and in writing at different levels of a corporate and commercial organization
• Solution oriented mindset
• Curiosity for operational processes and their continuous improvement

Salary Benefits:

• Competitive salary;
• 13 month;
• 30 vacation days;
• Commuting expenses fully reimbursed;
• WFH policy + WFH allowance
• Vitality allowance
• Pension scheme.

Our client is a pharmaceutical company headquartered in the US. It ranks sixth on the list of the largest biomedical companies by revenue. Our client has been at the top of the global 'Best Workplaces' list in the Netherlands, Europe and worldwide for several years in a row.