Technical Support Representative | Dutch and French

Providing information to customers via phone, email, and chat regarding the technical specifications of products, alternatives, and availability.
Tasks and Responsibilities:
a. Researching whether products or similar items are available in their assortmentb. Providing customers with information about products in their assortmentc. Answering technical questionsd. Searching for alternatives in case of backorders, discontinued items, and products not available in their assortmente. Processing REACH requestsf. Supporting Internal Sales with BOM listsg. Identifying the correct product numbers in case of uncertainties on POsh. Training Customer Service and Sales in product search and basic product knowledgei. Searching for and sending certificates to customersj. Performing e-commerce advocate activities for the Beneluxk. Onsite search activitiesl. Completing the Alt sheet daily
The employee may be asked to perform tasks outside the immediate scope of the role to support the department.
Schedule:The schedule is established in accordance with the employment contract and company regulations, amounting to 38 hours per week for a full-time position from Monday to Friday, 9:00 AM to 5:30 PM. Any deviations from this schedule can be arranged in consultation with the manager.

Requirements:

Job Requirements:
• Language skills: Excellent command of French, Dutch, and English, spoken and written• Education level: At least MBO+ with a preference for a technical education / MTS• Experience:o At least 3 years of experience in a similar roleo SAPo CRMo Excel
• Competencies:Affinity with technologyCustomer-friendliness/positive language use (both oral and written)PatienceClear and straightforward communicationProblem-solving skillsCreativity & resourcefulnessAttention to detail/accuracyEmpathyAbility to "read" customersResilience -> Keep calm under pressureAdaptability -> Ability to react quickly to surprisesProduct knowledge -> Value Proposition (USP’s) -> Company knowledgeWillingness to learn and take on challenges
• Specific operational requirements: Ability to extract data from various systems and use it to create relevant and useful information to respond appropriately in customer interactions.

Salary Benefits:

An attractive and competitive starting salary, depending on education and experienceA 38-hour workweek (32 hours is also possible)Due to the requirement for excellent French language skills, the role can be performed 100% remotely if the employee lives more than 70 km away from Haarlem. However, the employee is expected to come to the office once a month for a team meeting. Additionally, the employee is responsible for maintaining connections with direct colleagues and the manager through channels such as email, Teams, and phone.A travel and home office allowanceAn attractive pension plan25 vacation days (for full-time employment) and additional loyalty daysAn annual bonus based on individual performance and the overall performance of the teamNumerous opportunities for personal development. Our client offers training and courses, with a focus on personal needs and challenges.Strong support in the role, including a comprehensive introduction program at the start.