Customer Success Specialist | German OR French

As a Customer Success Specialist your responsibilities will include:

• Providing support to customers after the onboarding process and following project delivery.
• Acting as the first point of contact for customers in case of any issues (support desk).
• Conducting on-site training for users to ensure they effectively utilize our systems.
• Managing small follow-up projects, ensuring customer needs are met.
• Safeguarding and sharing knowledge about our systems and providing solutions for hardware and software problems.
• Drafting and managing Service Level Agreements (SLAs).

You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority.

Requirements:

We are looking for a young professional,

• No IT background required, but a strong technical affinity is essential.
• Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
• Strong analytical and problem-solving skills with attention to detail.
• Eagerness for professional growth and a proactive, independent work ethic.
• Customer-focused attitude with a commitment to providing excellent service.
• Experience with hardware/software systems such as Microsoft Office; familiarity with software is a plus.
• Strong English skills are required, and knowledge of the German OR French language is required
• You currently live in the Brainport region; Best, Eindhoven, Geldrop-Mierlo, Helmond, Nuenen, Oirschot, Son en Breugel, Veldhoven or Waalre.  

Salary Benefits:

• Full-time employment (40 hours) or part-time options (negotiable hours).
• Possibility to work partly from home after the training period.
• Excellent employment conditions and a supportive working environment.
• A close-knit and friendly team with regular fun activities.
• Growth opportunities in salary and responsibilities.
• A daily, shared lunch to foster teamwork and collaboration.

Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.