Customer Service Representative | German C2

• Efficient and precise handling of orders received through multiple channels
• Oversee the full order management process, from order entry to ensuring customer satisfaction
• Ensure all orders are invoiced correctly and punctually
• Coordinate the logistics of order processing, shipping, and delivery with freight partners
• Act as a point of contact between customers and sales teams
• Work with cross-departmental teams to resolve any order-related issues
• Improve delivery efficiency while managing backorders effectively
• Adhere to financial policies and procedures, contributing to ongoing process enhancements

Requirements:

• You are business fluent in German (preferably C2 level speaker)
• Fluent in English
• Experience in providing customer support in a B2B environment
• At least  3 year experience within customer service
• Demonstrated precision in handling and processing orders promptly and correctly, received via multiple platforms.
• Outstanding communication, collaboration, and conflict-resolution abilities.
• Able to juggle several tasks and priorities, ensuring timely, complete deliveries while efficiently managing backorders to enhance delivery performance.

Salary Benefits:

• Reachable by public transport and car
• €0,23/km travel costs compensation for the car, 100% by public transport
• Pension scheme
• Bonus scheme
• Work from home allowance
• Hybrid working (2 to 3 days in office)
• 40 hours per week
• Salary from 3500 – 4000 Per month 

As a Customer Support Associate, you will handle the entire Order-to-Cash (O2C) process including processing of customer orders across multiple platforms, ensuring smooth coordination of order handling, billing, and shipment while building positive customer relationships. You will also oversee the full order completion process, work closely with internal teams to address any challenges, and strive to improve delivery efficiency.