Technical Support | German

Looking for a company that is growing and that is committed to providing exceptional technical support to customers? As a Tech Support Specialist, you'll ensure our English and German-speaking customers receive top-notch assistance while becoming an expert in products.

Responsibilities:

• Provide timely technical assistance to English and German-speaking customers, resolving issues with high satisfaction
• Troubleshoot and resolve technical problems, guiding users through our product functionalities
• Collaborate with teams to address complex issues and ensure a positive customer experience
• Own customer service by handling bugs, incidents, and requests, preventing churn, and upselling opportunities
• Align priorities and solutions with Product & Development teams, providing feedback for improvement
• Proactively monitor data flows, health checks, and client portals
• Take ownership of projects aimed at elevating our product and its customers

Requirements: About You:

• Strong communication skills with a customer-focused approach to problem-solving
• 1-3 years of tech support experience
• Vocational study or recent Bachelor’s degree graduate
• Affinity and strong interesting in technologies - You have some exposure to IT, programming or similar
• Tech-savvy and fluent in German, both written and spoken

Why is this opportunity unique?

• Freedom and flexibility with remote work options - You can work from abroad up to 3 months in a year
• 35 days of holiday
• Pension scheme
• Learning/Study budget
• Ownership of your growth path and development
• Join a diverse, supportive team dedicated to continuous learning and excellence

This position offers an opportunity to contribute to the company's financial success and grow professionally in a dynamic and international environment.

Interested? Feel free to apply or contact me for more information at [email protected].

The disclaimer: We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Please take into consideration that we can only consider applicants who are currently living in the Netherlands and who has valid workpermit in the Netherlands.