Technical Customer Support | German & French
Updated: 16 May 2024
What will you do?
As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field.
- You will be managing international customer demand across the board.
- You are the single point of contact and advise the customer both re-actively and proactively in terms of solutions, giving quotations and preparing the deployment of service engineers or the shipment of parts.
- You are the customer coordinator in all areas both on technical and commercial and you know how to build a good relationship with the clients.
- You have contact with internal and external stakeholders (German & French speaking markets)
- You handle and report on both the substantive and financial sides of the projects.
- You always see opportunities to go the extra mile for clients with the products and services. Finally, you look at what can be improved in the follow-up phase so that you continue to learn and develop.
- The job includes regular national and international client visits.
- You communicate proactively and ensure that the various colleagues and departments provide the necessary information.
- You have experience in a technical after-sales/service environment and can contribute with your knowledge and expertise to the further design and professionalization of the work processes (in an ERP environment)
Requirements:
Who are you?
- Professional Education level of work and intellect. This could be a commercial background with an affinity for technology, but also a technical background with commercial drive
- If you don't have the technical background, it's important that you are willing to learn and have a keen interest in machinery (mechanical, hydraulics, electrical etc.)
- You like to visit customers from time to time to discuss offers for the “bigger” job
- You have a high proficiency of German (C1-C2) & French (C1-C2 level) and fluency in English, Dutch is an advantage - not a must.
- You have relevant work experience in a technical-commercially oriented, service-oriented position
- You have good communication skills and are very proactive and customer-oriented
- You think in terms of opportunities and solutions and have an entrepreneurial spirit
- You are a service-oriented but critical person who does not shrink from bringing matters to the attention of customers, sales staff and the internal organization
- You have a valid working permit for the Netherlands (Our client doesn't not offer sponsorship)
- You are living in Groningen area
Salary Benefits:
- This is a full time position - 40 hours per week. Long term
- The salary is between € 2800 - € 4000 depending on work experience and education. The salary is monthly gross.
- You will join an internationally operating organization with substantial growth ambitions.
- Plenty of opportunities for personal development.
- Good employment conditions in line with market terms.
- 27 holidays per year + 13 ADV days
- Travelcost will be reimbursed
- Participation in the pension scheme & collective discount on healthcare
- You may work from home and flexible working hours (needs to be discussed with the department manager)
About the company:
Our client is an expert in waste sorting and recycling. You will be part of the After Sales Team (approx. 30 people - internal & external teams)