German Customer service

As Customer Service team member you will be responsible for the sales order process and for the administrative project planning & coordination of installations. You will be the spider in the web, linking all lines between customers, sales team, installers, logistics, production and purchasing department. Your goal is to reach and maintain a high level of customer service and customer satisfaction.

TASKS / RESPONSIBILITIES

• Responsible for sales order process (mainly German market)

(Accept, analyse, process and follow up incoming customer orders)

Handle customer requests and inquiries

• Preparing, sending and follow up quotations
• Support the outside sales team
• Contact with customers, installers and vendors (phone and e-mail) regarding orders, inquiries, deliveries and installations
• Prepare and coordinate administration for store installations (orders, installation team planning and finalization)
• Coordination with logistics department (export documents, outbound shipments)
• Assist the Logistic department
• AR control/debt chasing (reminder process)
• Responsible for handling customer complaints regarding sales orders/deliveries, entering

and follow up DMR’s

• Interacting internally as well as with customers and sales teams.

Requirements:

• Minimum MBO+ / HBO, or relevant experience
• Fluent in German and English in speech and writing
• +3 years of experience in a customer service role or similar position & organization
• Good communicator
• Work independent as well as in a team
• Flexible and (customer) service orientated attitude
• Work according to procedures
• Work and think in a structural and logical way
• Replace colleagues in case of their absence
• Positive and pro-active personality
• Attention to detail and accuracy

Salary Benefits:

• Salaris: €2650 - 2800 per maand, plus 13th month
• 26 vacation days
• Yearly bonus
• Contract: Tijdelijk met uitzicht op vast
• Werkuren: 36-40 uur per week
• Ontwikkelmogelijkheden
• Uitdagende baan in een team van gezellige, betrokken collega’s

3-5 Years

40 hours per week

The company specializes in creating innovative and tailored solutions for a wide range of challenges, focusing on engineering, design, and manufacturing. With a global presence that includes offices and production facilities in Europe and the United States, the company offers services to meet unique customer needs.

How does the application process work at Unique?

http://bit.ly/3OWipMV

https://unique.nl/vacature/german-customer-service-(v3104506)

1. You applied for a vacancy.
2. We view your motivation and CV and determine whether you are suitable for the position.
3. If so, we will call you for a telephone interview.
4. After this we invite you for an interview at our location.
5. For some assignments you also make an online assessment. We will indicate this.
6. If we have seen and spoken to each other, you will start a conversation with the company.
7. We will let you know if you have the job and when you can start.
    

 

We read all the applications that we receive carefully. But due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client’s requirements. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.

Please note that candidates must imperatively have relevant European working entitlements and be based in The Netherlands.

 

 

If you would like your CV to be registered in our database, please sign up on our website on www.unique.nl

In the meantime, you can of course already look for more suitable jobs on our website!